Frequently Asked Questions (FAQ)

Orders, Shipping & Tracking

How Long Will it Take my Order to Arrive?

We hand-check and pack every order ourselves, which usually takes 1 working day. After that, Standard delivery takes 3–5 working days and Express takes 1–3 working days - so most Standard orders land within about a week of ordering. You'll find full detail on our Delivery & Returns page.

Which Payment Methods do you Accept?

We accept all major credit cards, PayPal, Apple Pay, Klarna & more. Whichever you choose, checkout takes a minute and everything is encrypted, safe & secure.

Is my Payment Information Secure?

Yes. Our checkout is encrypted end to end and handled by certified payment providers, so your card details never touch our servers and we never see them.

How Can I Track my Order?

As soon as your order leaves us you'll get an email with a tracking link. If you have an account, you can also see where everything is from your dashboard. And if tracking goes quiet for a few days, drop us a line - we'll chase the courier so you don't have to.

Can I Change or Cancel My Order After Placing It?

1. Before the Order Is Processed

If the order hasn't been dispatched yet and you haven't received any tracking updates then yes we can cancel or modify it.
You usually need to do this within a few hours after placing the order.
Actions you can take may include:
- Changing the shipping address
- Adding or removing items

2. After the Order Is Processed

Once the order is shipped, modifications are often not possible.
You might be able to request a cancellation, but it may be treated as a return once delivered.

How to Cancel or Modify

Check your confirmation email for a link or instructions.
Contact customer service immediately via our contact form or contact number with your order number - we can then tell you tell you what’s possible.

Do You Deliver Outside the UK?

If you would like to ship outside of the UK, please contact us on 01263 825590 to discuss options.

How do you Pack Fragile Pieces?

Carefully, and by hand. Ceramics, glass and framed pieces are wrapped, cornered and boxed by the same people who sell them - we'd rather spend an extra ten minutes packing than have something arrive in pieces. If anything does turn up damaged, tell us straight away and we'll put it right.

Are Your Limited Editions Signed & Numbered?

Yes - every limited edition print is Signed & Numbered by the artist, and the edition size is listed on the product page.

Choosing Your Next Piece

Where Can I Find Sizing & Measurements?

Every product page has a Product Specification section with exact dimensions. If you need something that isn't listed - depth, weight, hanging fixings - just ask, and we'll go and measure it for you.

How do I Choose the Right Size For My Space?

Measure your wall first, then leave some breathing room around the edges so the piece has room to sit. A trick we always recommend: mark the dimensions out with masking tape or newspaper and live with it for a day before you decide. If you're still torn, send us a photo of the space - we do this all day, and we're happy to tell you what we'd hang there.

Are the Colours Accurate to What I See Online?

We make every effort to ensure that the colours shown on our website are as accurate as possible. Our artwork is photographed and presented using high-quality images, and our prints are produced using professional, colour-accurate printing processes.

However, colours may appear slightly different depending on your screen settings, device, brightness and lighting conditions. As a result, the artwork you receive may vary slightly from how it appears online.

In many cases, the artwork looks even more vibrant and detailed in person, with the quality of the materials and printing bringing out the depth and richness of the image.

If you have any questions about the colours or finish of a particular piece before placing your order, please don't hesitate to get in touch. We're always happy to help.

Do Your Prints Arrive Framed and Ready to Hang?

All prints are labelled as Framed or Unframed in the product specification section for each product. The Affordable Framed Print range includes all framed prints below £300.

Discounts & Promotions

Do You Offer Any Discounts or Promotions?

We do, and the easiest way to get one is to join our email list!

Whichever code you're holding: one code per order, one use per customer, and online only at redlobstergallery.co.uk - we can't apply codes in the Sheringham gallery.

**£5 off your first order over £50** Join the list and we'll send your code straight over. Minimum spend is £50 before delivery charges, and it's one use per customer. This one runs all year round.

**Something just for you.** Occasionally we email an offer to a single customer. That code is personal to you, and the minimum spend, exclusions and expiry are all set out in the email itself.

What Can't I Use a Discount Code On?

Unless an offer says otherwise, codes don't apply to:

- Original artworks
- Limited Edition Sculptures
- Multi-buy sets and bundles
- Anything already reduced
- Gift cards

How do I Apply a Discount Code at Checkout?

Enter it in the discount box at checkout and hit apply - you'll see your total change before you pay. Codes are case-sensitive, so copy it exactly with no extra spaces. We can't add a code once an order has been placed, so do it before you check out.

Can I Use More Than One Code on an Order?

One code per order, so that discounts apply cleanly and fairly. If you enter more than one, checkout will keep whichever saves you the most.

Why Isn't my Code Working?

It's usually one of four things: your basket is under the minimum spend (worked out before delivery charges), it contains something excluded from offers, the code has expired, or it's already been used. Check those first - and if it still won't budge, message us before you order and we'll get it sorted..