Delivery
Standard Delivery
Standard Delivery takes approximately 3–5 working days, with prices starting from £2.99.
Delivery charges are calculated at checkout according to the size and weight of your order.
As a small independent business, we aim to dispatch orders within 24 hours of receiving them. During particularly busy periods, dispatch may take a little longer.
Once your order has been dispatched, we’ll send you a confirmation email with tracking details where available.
Please note that delivery times are estimates and may occasionally be affected by circumstances outside our control.
Delivery Restrictions
We are currently unable to offer standard delivery to:
- The Channel Islands
- PO Box addresses
- BFPO addresses
If you would like an order delivered to one of these locations, please contact our friendly team on 01263 825590 and we’ll be happy to discuss any alternative delivery options that may be available.
Some larger, heavier or particularly fragile items may also be subject to delivery restrictions. Where this applies, we’ll make this clear on the product page or contact you before dispatch.
Do You Ship Internationally?
We may be able to arrange international delivery for selected items.
Please contact us at hello@redlobstergallery.co.uk before placing your order and we’ll be happy to advise on availability and delivery costs.
International customers are responsible for any customs duties, import taxes or other local charges that may apply when the order reaches its destination.
Delivery Providers
We use Royal Mail, Parcelforce Worldwide, InPost and occasionally Yodel.
Delivery prices and available services may occasionally change depending on the rates and restrictions set by our delivery providers.
Click & Collect
Click & Collect is free from Red Lobster Gallery in Sheringham.
Please wait until you receive confirmation that your order is ready before travelling to collect it.
Collection address:
Red Lobster Gallery
25 Station Road
Sheringham
Norfolk
NR26 8RF
Please bring your order confirmation with you when collecting your purchase.
Orders placed online for Click & Collect are still treated as online purchases for the purposes of your cancellation and returns rights.
Returns
Return Policy
We hope you’ll love your Red Lobster Gallery purchase, but we understand that sometimes something may not be quite right.
For purchases made through our website, you have the right to change your mind and notify us that you wish to cancel your order within 14 days of receiving your goods.
Once you have told us that you wish to cancel, you then have a further 14 days to return the goods to us.
This also applies to online orders collected using our Click & Collect service.
The right to cancel does not apply to goods that are made to your specification, including certain bespoke or specially commissioned items. Where this applies, we will make this clear before you place your order.
Your statutory rights are not affected.
How to Return Your Order
If you wish to return an item, please contact us first at hello@redlobstergallery.co.uk so we can arrange your return.
We will provide you with a prepaid returns label to make the process as simple as possible.
- If your return is due to a change of mind or another non-fault reason, the cost of the prepaid returns label will be deducted from your refund.
- If the item is faulty, damaged, incorrect or not as described, we will cover the cost of the return and no deduction will be made from your refund.
Please take reasonable care of the item while it is in your possession and package it securely for its return to us.
Refunds and Partial Refunds
Once you have cancelled your order, we will process any refund due within 14 days of receiving the returned goods, or within 14 days of receiving satisfactory evidence that you have sent them back, whichever is earlier.
Refunds will be credited to your original payment method. Please allow a few additional working days for your bank or payment provider to clear the funds.
If you cancel and return your entire online order within the statutory cancellation period, we will also refund the cost of our standard delivery service.
If you return only part of an order, the original delivery charge may not be refundable.
If you have any questions regarding your refund, please contact us at hello@redlobstergallery.co.uk.
Damaged, Faulty or Incorrect Items
We take great care when preparing and packaging every order, but if your item arrives damaged, faulty, incorrect or not as described, please let us know as soon as possible and we will work with you to put things right.
Please contact us at hello@redlobstergallery.co.uk with your order number and details of the issue. Where possible, please include photographs of the item and any damage to the packaging.
Where a return is required, we will provide a free returns label and no return postage costs will be deducted from your refund.
Depending on the circumstances and availability, we will arrange an appropriate replacement, repair or refund.
Your statutory rights are not affected.