Frequently Asked Questions (FAQ)
Ordering
Q: How do I place an order?
A: You can place an order by browsing our collections and adding items to your cart. Once you're ready, proceed to checkout and follow the instructions to complete your purchase.
Q: Can I cancel or modify my order?
A: If you need to cancel or modify your order, please contact us as soon as possible at hello@redlobstergallery.co.uk. We will do our best to accommodate your request.
Shipping
Q: What are your shipping options?
A: We offer standard and express shipping options. Detailed information on shipping costs and delivery times can be found on our Delivery & Returns page or on the checkout page once your products are added to your basket.
Q: Do you ship internationally?
A: Where possible yes, please contact the gallery +44 1263825590 to find out postage costs. Please note that shipping rates and times may vary based on the destination.
Q: Do you offer Click & Collect from your store
A: Yes if you select 'Pick up in store' at checkout. This is a free service.
Returns and Exchanges
Q: What is your return policy?
A: We accept returns within 14 days of purchase. Items must be in their original condition and packaging. For more details, visit our Returns Policy.
Q: How do I initiate a return or exchange?
A: To initiate a return or exchange, please contact our customer service team at hello@redlobstergallery.co.uk with your order details.
Payments
Q: What payment methods do you accept?
A: We accept various payment methods including Visa, MasterCard, PayPal, Apple Pay, Google Pay, and more.
Q: Is my payment information secure?
A: Yes, we use secure payment gateways to ensure your information is protected.
Products
Q: Can I purchase a gift voucher?
A: Yes, gift vouchers are available for purchase on our website. Visit our Gift Vouchers page for more information.
Contact Us
Q: How can I contact customer service?
A: You can reach our friendly customer service team at hello@redlobstergallery.co.uk or call us on 01263 825590. Our opening hours are Monday to Saturday, 9am —5pm, and Sunday, 10 — 4.30pm.
Q: Where is your store located?
A: Our store is located at 25 Station Road, Sheringham, Norfolk, NR26 8RF. Visit our Find Our Store page for more details.
This FAQ section covers common inquiries about ordering, shipping, returns, payments, and more. If you have further questions, feel free to reach out to us!